Tools4ever adds Self-Service functionality to IDaaS portal HelloID

Tools4ever, the market leader in Identity Governance & Administration (IGA), adds Self-Service functionality to its IDaaS portal HelloID. The new functionality allows users to easily request IT resources and have them assigned 100% automatically based on an approval process. Examples of IT resources include: access to data shares, use of software programs, use of tablets, tokens, etc.

The new Self-Service option displays the products available for the employee to request. The employee can easily submit a request for them, after which approval is requested from the owner, for example, the department manager. They can approve or deny the request with accompanying commentary. Based on approval, automatic actions are initiated to deliver the product and set the correct user rights. This could be an application or network share, but also other facilities such as mobile phones or desks. In such a situation, emails are sent to the officer who orders and delivers these resources. The user can view the status of a request at any time in the HelloID portal.

The addition of Self-Service to the Cloud Single Sign-On portal HelloID offers end-users a simpler and faster way to request IT resources. Real-time status information in the portal reduces inquiries about status, and automatic provisioning saves valuable time for the IT department. In addition, HelloID keeps a comprehensive overview of all requests and changes made in systems.

HelloID provides employees with a clear dashboard where they quickly and securely access all web applications with just one password. This increases productivity and the user experience by eliminating the need to remember many different passwords, says Jacques Vriens, director at Tools4ever. The addition of the Self-Service option to HelloID is a logical step that meets market demands. It now becomes even easier for employees to request products and view their status. In addition, it results in a significant saving for the organization in terms of the administrative burden of processing, recording, and granting access to IT resources.